Trust & legal
Grievance policy
A clear process for students, parents and schools to raise concerns about registration, examination conduct, results, scholarships, payments, certificates or privacy.
Scope
What you can raise
Use this process for concerns that affect a candidate, a parent or a participating school. The topics below are in scope.
- Registration
- Examination conduct
- Results
- Scholarships
- Payments
- Certificates
- Privacy
How to raise a concern
Contact form, then the JSTE team
- 1Submit the contact formOfficial grievance email and support phone are not published yet. Use the contact form — it creates a ticket for the JSTE team.
- 2Include the factsGive enough detail for the team to identify the candidate and the event. Incomplete submissions take longer to place.
- 3The JSTE team respondsEscalation is through the contact form to the JSTE team. There is no separate published officer list yet.
Required information
What to send with the ticket
- 01Candidate ID, if one has been issued
- 02School name
- 03What happened
- 04Relevant dates
Times
Acknowledgement and resolution
Expected acknowledgement and resolution times will be published on this page before registrations open. Until those times are official, JSTE does not quote an acknowledgement or resolution window.
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